FREE Shipping on all U.S. Orders over $35, *excludes Britax
Orders under $35 after all discounts and before tax in Virginia ship for $3
Orders ship within 1-3 business days of being placed
Abby's Lane ships for free over $35 excluding car seats to all 50 US states and US military destinations and US Territories, including all APO and AP addresses. We do not ship to International destinations.
-Curbside pickup not available until further notice-
We can no longer offer a 30 day trial on Tula Baby Carriers, all carriers purchased on or after this date must be returned in brand new condition for a refund or store credit.
We can no longer make any changes to orders once they are placed. This includes address changes, canceling one item, changing a name, etc...
In regards to canceling, we must be emailed within 5 minutes of placing the order if you wish to cancel. You can just reply to your order receipt, it will come right to us and give us all the info we need.
If you choose to email us at another address, we need your order number in the email please. Thank you! This will ensure a fast and accurate fulfillment of your orders :)
-Please e-mail me at AbbysLane@abbyslane.com prior to sending an item back for an exchange/refund for mailing and labeling instructions
-Any item may be returned for a store credit (which does not expire) within 30 days of purchase, if it has not been washed or worn. Customer will be responsible for all shipping costs to return/exchange item. We cannot provide an even exchange for items bought, we will process a store credit for you to repurchase the item. This is for safety purposes, in the event of a recall or the need for warranty service, your receipt needs to reflect the exact item you have.
-If you have a reason why you would not benefit from a store credit at Abby's Lane, please email us at AbbysLane@abbyslane.com for pre-approval for a refund exception.
-All fabric is final sale, no refunds or returns
-If your item(s) are returned for a refund, we will deduct that items share of shipping costs to the customer from the refund due for the products. If the customer opts for a store credit, no deductions will be made. For example if you order a $15.00 diaper that costs Abby's Lane $1.86 to ship, and it is returned for a refund, the refund due would be $13.14. If the diaper is returned for store credit, store credit would be issued for $15.00. This is effective for orders placed starting on 3/20/13
-For baby registries, we will make exceptions to the 30 day policy. Please email us at AbbysLane@abbyslane.com for prior approval if your new item is beyond the 30 day mark.
-If an item has been washed or worn, a return cannot be guaranteed. I will do my best to ensure your satisfaction with the item, but it will be on a case-by-case basis. Unless the item is a "lemon", return or exchange cannot be guaranteed on a washed/worn item.
-If a product has been discontinued from our store, we will direct you to the manufacturer of that product for a replacement item under their warranty terms
-If for any reason a package is returned to me, either for failure to sign for an insured package, or incorrect address information that has been provided to me, the customer will be responsible for re-shipment fees. If I mislabel the package, I will reship at no extra cost.
--Sale pricing is not retro-active, we will not honor promotional discounts or sales/clearance pricing to orders placed before the sale was instituted
-If purchasing several diapers that are a new brand to you, we advise washing and trying one to make sure it is right for your baby, if it doesn't work for your family the unwashed diapers may be returned.
-For any offer that includes a "free" diaper, inserts, or any other freebie offers with purchase, if any items are returned for exchange or refund, the free item must also be returned in new condition for credit to be given. For example, if you purchased 5 bumgenius 4.0 diapers to receive one free for $86.90, you must bring back 2 of the diapers to receive a refund or store credit for $17.38.
-Free shipping is offered on US orders.
-Please consider insurance for your packages, you may purchase it at checkout
Any information presented on an order form (address, phone number, payment info, even what you ordered) is strictly confidential. I will not share any of this information with anyone, it will only serve my purpose to fill your order quickly :)
We do reserve the right to decline a purchase through our store.