FREE Shipping on all U.S. Orders

Orders ship within 2 business days of being placed

Please note, these policies are for online purchases only. If you are looking for the return policies for our Manassas, VA storefront location, please email us at AbbysLane@aol.com for a copy of the policies given at checkout~

 International Shipping:

-We do not ship orders internationally or domestically when the billing country is Indonesia, Nigeria, and other select countries-

All orders shipping outside of the US will be shipped using Global Express Mail. Your order will automatically be insured and include a tracking number, and will arrive within 7 days. You will be asked to pay the exact fee for this service, you can obtain a quote by e-mailing me at Abbyslane@aol.com

 Please note:

Manufacturing guidelines prohibit the sale of Bumgenius, Boba, Gro-Via, Rumparooz,  Thirsties, Beco and Ergo products internationally.  If you need assistance finding a retailer for these products in your country, please e-mail us at Abbyslane@aol.com

Thank you for choosing ABBY'S LANE to serve you and your family! We guarantee 100% customer satisfaction on all orders.  To best provide you that satisfaction, the following are our store policies regarding returns/refunds/exchanges

RETURNS/REFUNDS/EXCHANGES/PRICING

-Please e-mail me at AbbysLane@aol.com prior to sending an item back for an exchange/refund for mailing and labeling instructions

-Any item may be returned for a store credit (which does not expire) or exchange within 30 days of purchase, if it has not been washed or worn. Customer will be responsible for all shipping costs to return/exchange item. Special holiday items, such as the BottomBumpers customer embroidery sets, are final sales, once placed they are not eligible for return, exchange or refund.

-If you have a reason why you would not benefit from a store credit at Abby's Lane,  please email us at AbbysLane@aol.com for pre-approval for a refund exception.

-For baby registries, we will make exceptions to the 15 day policy. Please email us at AbbysLane@aol.com for prior approval if your new item is beyond the 15 day mark.

-If an item has been washed or worn, a return cannot be guaranteed. I will do my best to ensure your satisfaction with the item, but it will be on a case-by-case basis. Unless the item is a "lemon", return or exchange cannot be guaranteed on a washed/worn item.

-"Free Inserts" included with diaper packages or individual diapers must be returned unwashed and unused with the diapers for a full credit of the product price. If diapers are returned without inserts, the retail cost of the inserts will be deducted from the store credit at $2.99 each

-If for any reason a package is returned to me, either for failure to sign for an insured package, or incorrect address information that has been provided to me, the customer will be responsible for  re-shipment fees. If I mislabel the package, I will reship at no extra cost.

--Sale pricing is not retro-active, we will not honor promotional discounts or sales/clearance pricing to orders placed before the sale was instituted

-If purchasing several diapers that are a new brand to you, we advise washing and tryong one to make sure it is right for your baby, if it doesn't work for your family the unwashed diapers may be returned.

-For any offer that includes a "free" diaper, if any items are returned for exchange or refund, the free item must also be returned in new condition for credit to be given. For example, if you purchased 5 bumgenius 4.0 diapers to receive one free for $86.90, you must bring back 2 of the diapers to receive a refund or store credit for $17.38.

SHIPPING:

-Free shipping is offered on US orders.

-  Contact me at AbbysLane@aol.com to get an international shipping quote. Please do not request your customs forms to be labeled as a "gift", this is illegal, and we will not honor the request.

-International orders are subject to local tarrifs/taxes/import fees and any customs fees. I cannot estimate these costs, they vary by region, it is the customer's responsibility to contact their customs office to get an estimate per order. If an international order is returned to us due to failure to accept these fees, the order will be refunded minus all shipping costs.

-Please consider insurance for your packages, you may purchase it here:

http://abbyslane.com/Shipping-Extras_c_29.html

 Privacy Policy:

Any information presented on an order form (address, phone number, payment info, even what you ordered) is strictly confidential. I will not share any of this information with anyone, it will only serve my purpose to fill your order quickly :)

We do reserve the right to decline a purchase through our store.